Mitel MiVoice Office Apps Suite 5.0 for the MiVoice Office 250 Platform
Combining five apps on a single server
Mitel MiVoice Office Apps Suite 5.0 for the MiVoice Office 250 Platform

Date: 09 May 2017

Mitel’s MiVoice Office Application Suite 5.0 builds on the success of the Phone Manager and Phone Manager mobile applications. If you're an existing Phone Manager user, moving to the MiVoice Office Application Suite 5.0 now will give you:

  • A range of apps which includes the Mitel MiVoice Office Call Recorder, Mitel MiVoice Office Call Reporter, Mitel Phone Manager, Mitel Phone Manager Mobile App and the Mitel MiContact Center Campaign Manager
  • Previously unaffordable call recording and reporting functionality
  • A single software stream for all your communication needs - from a mix of unified communication tools, mobile connectivity and outbound dialling features to call recording and call reporting
  • Reduced total cost of ownership. The ability to run everything on a single server, lowers installation and ongoing running costs
  • Upgrade from the Mitel Phone Manager v4.3 now for all these capabilities
Contact us now to discuss upgrading

The Five Applications of the MiVoice Office Apps Suite 5.0

All your comms apps on a single server

Mitel MiVoice Office Call Recorder benefits
Makes call recording and retrieval easier
  • Record calls when they are in progress
  • Quickly search for and play back calls from the Mitel Phone Manager dashboard
  • Easily forward disputed calls to others when you need help to resolve them
  • Help training and mentoring of staff
  • Boost your industry compliance
Mitel MiVoice Office Call Reporter benefits
Bringing call performance & management reporting functionality to users and managers
  • Find out how many calls you make and receive
  • Measure how many calls you miss
  • Know how quickly your calls are answered
  • Identify who answers your calls
  • Increase visibility of how your telephone system is being used and how your users are performing
  • Improve monitoring and management to optimise the performance of your customer service teams
  • Better meet your customer service targets through access to analytical tools
Mitel Phone Manager benefits
Brings UC functionality and a streamlined communications desktop to users
  • Quickly assess others availability to speak through Presence
  • Select IM Chat or click to dial options to quickly message or talk to another user
  • Integration with leading CRM applications such as Microsoft Dynamics CRM, NetSuite, Salesforce.com and Sage CRM, enables the automatic screen pop up of customers details, as soon as their call is answered
Mitel Phone Manager Mobile App benefits
Bringing features and functionality of the Mitel Phone Manager to mobile device users, wherever they are, on the move.
  • Instantly see the Presence status/availability of others, or colleagues back in the office
  • Quick, easy access to company directories without having to go to another screen
  • Keep track of inbound/outbound calls through Call History feature
Mitel MiContact Center Campaign Manager benefits
Bringing increased efficiency and productivity to outbound call operations
  • Reduce misdiallng and call gaps through automated outbound dialling
  • Improve individual, team or campaign performance through real-time and historical reporting
  • Eliminate silent or dropped calls through progressive dialling, where the next call is only started when an agent has completed their previous one

Get your upgrade to MiVoice Office Apps Suite 5.0

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