Peak booking season
Jetset were left struggling to answer calls during their busiest time for holiday bookings, after a 3rd party repeatedly failed to fix their voice circuits problem.
Reputation under threat
Constant service interruptions were undermining the holiday firm’s reputation for delivering a quality customer experience and damaging their business.
The PSU difference
Going beyond our contractual levels of Mitel support, we were the only telecoms experts able to determine the problem and get them delivering their first class service again.
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Mitel Support Case Study – Jetset
Discover how our Mitel knowledge & investigative skills were the only expertise Jetset could rely on to get them back selling holidays again during their busiest booking period.Download
Jetset is part of the Cresta World Travel Group, one of the UK’s leading independent travel agents. For over 40 years Cresta World Travel have been offering some of the best tailor made holidays & deals for the independent traveller.Visit the Jetset website