Industrial Cleaning & Hygiene
Healthcare
Distribution
Mitel Maintenance
Call Recorder
Problem Solving
Call Recording Failure

Call Recording Failure

Wightman & Parrish were left unable to record customer calls crucial to maintaining their unparalleled service, when their call recorder stopped working following a third party upgrade.

Quality Control is Paramount

Quality Control is Paramount

With their most effective tool for monitoring customer conversations and training new staff no longer available, the problem threatened to undermine the distributor’s strong service reputation.

The PSU Difference

The PSU Difference

Discover how critical our investigative processes & support expertise was to getting their equipment working and the company back optimising the quality controls they rely on to deliver great service.

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Case Study - Wightman & Parrish

Mitel Support Case Study - Wightman & Parrish

Discover how our investigative processes and support expertise were the difference in getting Wightman & Parrish’s call recorder working again.

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Wightman & Parrish

With more than 5000 products, Wightman & Parrish (W&P) is a leading UK distributor that supplies over 4000 customers across many sectors including Care & Education. 

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