Call Recording Failure
Wightman & Parrish were left unable to record customer calls crucial to maintaining their unparalleled service, when their call recorder stopped working following a third party upgrade.
Quality Control is Paramount
With their most effective tool for monitoring customer conversations and training new staff no longer available, the problem threatened to undermine the distributor’s strong service reputation.
The PSU Difference
Discover how critical our investigative processes & support expertise was to getting their equipment working and the company back optimising the quality controls they rely on to deliver great service.
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Mitel Support Case Study - Wightman & Parrish
Discover how our investigative processes and support expertise were the difference in getting Wightman & Parrish’s call recorder working again.Download
Wightman & Parrish
With more than 5000 products, Wightman & Parrish (W&P) is a leading UK distributor that supplies over 4000 customers across many sectors including Care & Education.Visit the Wightman & Parrish Ltd website