Whether you’re looking to switch providers or just don’t have an existing Mitel maintenance contract, knowing what you’re going to get is essential.
With PSU it’s simple. You can just relax and focus on running your business, knowing we’ve got all aspects of your phone system operations covered.
Our Mitel Support Delivers
Complimentary systems health check to get you started – our engineers will create a remote connection to your telephone system, so we can quickly establish how it’s performing. From reviewing your network and equipment to analysing exactly how you’re using your phone system. We’ll make sure we thoroughly understand your Mitel environment.
Proactive Monitoring of your environment – auto alert technology means our teams will ensure your telephone system is optimised and working within your performance thresholds.
Remote Management and diagnosis - with our ability to diagnose faults and complete programming changes remotely, we’ll keep it effectively maintained.
Quality Mitel engineering expertise – access support and advice from fully manufacturer trained engineers with over a century of combined experience. No job is too complex to handle for our highly skilled team who really understand their Mitel platforms. We have the necessary experience of maintaining phone systems across a wide range of industries & applications.
The best service support – our award winning customer service teams are passionate about resolving issues. We’re ISO 9001:2008 accredited. So you can be confident that we’re committed to delivering ever higher levels of service.
Contracts to meet any business need – our comprehensive and flexible Mitel maintenance contracts offer Service Level Agreements (SLA) with up to 24/7 365 support. We can cover everything in the event of a breakdown including hardware, configuration and replacement of any faulty parts. And we’ll clearly detail the engineering & fix response times available to you in your chosen SLA including remote and any on-site support.
Essential communication on new software & features – we’ll keep you informed about all the latest software & features of benefit to your business.
Premium product, competitive pricing –We give you real value for the quality & expertise of our engineering and service support teams.