We’ve recently been delivering a major communications project for Poundworld, set to save the retailer more than a third of a million pounds over the course of the contract.
The value retail giant was keen to look at reducing their telecoms costs and streamlining their services, so called on us to identify areas where savings could be achieved and services could be improved.
We carried out an audit of Poundworld’s existing landline estate, covering the company’s 359 retail stores across the UK.
The audit enabled Poundworld to review their existing services and determine which were still needed and which were no longer required for the company’s future plans. This then highlighted some key areas where significant savings could be made.
Poundworld’s previous supplier was not providing a suitable pricing structure for their usage and growth plans, so we worked with Poundworld to put together a new tariff to suit their needs, streamline their services and reduce their costs.
Our research also identified that the complexity of the existing billing process was creating unnecessary administration. Following discussion with Poundworld, a more simple alternative was identified, which suited the retail giant better.
Our online billing service now enables Poundworld’s headquarters to view a single bill covering all sites, significantly improving the efficiency of the billing process.
We’re delighted to have been able to make such a significant difference to Poundworld’s store telephony costs, and to have created a much more suitable pricing structure for them. A saving of £360k is an excellent result, and the new billing process will give them greater visibility and control over their costs.Lorne Fry - Head of Department – Mobile at PSU Technology Group Ltd