PSU’s staff are always courteous & friendly and the quality of their Mitel Maintenance support exceptional. Having established our own reputation for outstanding service, PSU’s expert support of our phone systems is critical to ensuring we maintain a great customer experience.
Steeles Law IT Director, Michelle Trenerry, testified about our support teams' professionalism in our Customer Satisfaction Survey.
In a highly competitive industry like law, it’s always been essential to deliver a first rate customer experience and a strong, reliable phone system is central to achieving that.
Michelle soon had another great thing to shout about, after the survey questionnaire she completed automatically entered her into our Quarterly Prize Draw, and she became our latest lucky iPad winner.
Following Brexit and uncertainly about how this might affect future laws, rules and regulations, communications performance will become even more important to practices like Steeles Law. As one of the areas they can still control, law firms will be looking even more to their support providers to improve their customer experience and help keep their business moving.