Alison Symns (right) presents Shaun Hawkings with his iPad.

Reliability & Quality Service Impress Quality Prize Draw Winner

Technology is pivotal to how Unite Students delivers services to employees, customers & partners.

So Unite’s Senior IT Support Analyst, Shaun Hawkings, winning some new technology (a new iPad) in our Quarterly Prize Draw was apt.

He completed and left feedback in PSU’s Customer Satisfaction Survey, having been delighted with the quality of service he’d received.

Unite is the UK’s largest manager and developer of purpose-built student accommodation. It’s continually developing its technology infrastructure to improve efficiency and competitiveness. Its latest initiative, a self-service online portal, allows customers to view, book & pay for accommodation online and help keep staff up to date with company news & employee benefits.

With expanding usage of these services and growing email traffic, the firm needed a faster, more reliable internet connection. And as they were already receiving outstanding support from PSU for their Calls & Lines, they naturally turned to us.

Shaun Hawkings

The service we receive from PSU is great. They are always very polite and helpful. Their Service Desk staff make issues easy to understand and provide us with regular progress updates. So we’re never left in the dark on when they will be resolved.

Shaun Hawkings - Senior IT Support Analysis at Unite Students

Since moving to PSU’s Leased Line connectivity for their primary internet link, Unite has enjoyed much faster speeds and performance reliability – giving them a stronger platform to expand their range of online services.

Such is the company’s confidence and trust in our service & expertise, that they’ve already chosen us to provide them with connectivity when they move to their new HQ.

About Unite Students

Unite Students’ provides homes for around 50,000 students in more than 140 properties, across 28 leading university cities in England and Scotland. Unite works in partnership with more than 60 Higher Education institutions.

Visit the Unite Students website

About our Customer Satisfaction Survey

Every PSU customer who completes the online Customer Satisfaction Survey, which they receive when their query has been resolved, will be automatically entered into a monthly draw to win a prize. The selection includes prizes such as £90 in Amazon Gift Vouchers or a Night Break for Two. All monthly entries will then be entered into the quarterly draw to win a grand prize such as the iPad.

Customer Satisfaction

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