Daniel leads PSU’s Service Transition & Service Operation functions. His teams are responsible for new service integration and operations into our customer environments. This includes onboarding new customers, the design and introduction of new services, and their ongoing management, monitoring & maintenance.
Daniel thrives on his ability to implement change & service improvements from the simple to the complex. He's tenacious in ensuring customer focused quality is the aim in everything we do - using frameworks such as ITIL (the IT Infrastructure Library), the globally recognised standard for IT Service Management professionals, and ISO 9001:2008 best practices, as audited by the BSI.
Having worked across a wide range of business types including corporate, SMEs and start-up companies, Daniel’s varied background gives him a strong appreciation of customer needs across many different industries. This together with his determined & energetic approach, is helping to drive continuous improvement in our service delivery.
Outside work, Daniel’s boundless energy extends to other passions in his life including flying, sailing and motorcycling.
Daniel recommends reading...
Make 'change' an opportunity not a threat with Agile IT systems
Respond to 'change' as an opportunity rather than a threat
Patch Management Best Practices - Protect your systems
Updating servers, workstations, laptops and mobile devices with the latest ...
I think key to the whole landscape are the people. The skillset demands on today’s support staff are greater than ever before.
Most service management is still reactive. At PSU, we use real-time data analysis, helping us to move us beyond the proactive & reactive to applying predictive & preventative maintenance.
Read the full article: Shaping the Service We Deliver