Nigel leads PSU’s Project Management Office, Network Operations Centre, Service Desk and Engineering teams, who plan, install, manage, monitor and maintain solutions & services for our customers.Nigel was instrumental in the 2003 management buyout of PSU, bringing to the Executive Team significant engineering experience from previous roles as a Senior Network Engineer.
Accredited to the highest ITIL level as an ITIL Expert, Nigel also oversees the frameworks and processes we use. ITIL (the IT Infrastructure Library) is one of the most widely established approaches to IT Service Management, which we use alongside ISO 9001:2008 best practices as audited by the BSI. Nigel ensures we always deliver quality service, by measuring and improving every aspect of what we do.
Additionally, Nigel manages two of our key customer accounts EDF Energy and The Crown Office & Procurator Fiscal.
He can often be found travelling the breadth of the UK with his love of motorcycles.
This BSI standard is essential. It’s the foundation that enables us to deliver ever higher levels of service quality and communicates that we are a safe pair of hands to do business with. It shows that we don’t just talk quality; we are serious and extremely committed in delivering it across all areas of our business.
Read the full article: BSI Audit Success Renewal of ISO Quality Service