Nigel leads PSU’s Project Management Office, Network Operations Centre, Service Desk and Engineering teams, who plan, install, manage, monitor and maintain solutions & services for our customers.Nigel was instrumental in the 2003 management buyout of PSU, bringing to the Executive Team significant engineering experience from previous roles as a Senior Network Engineer.
Accredited to the highest ITIL level as an ITIL Expert, Nigel also oversees the frameworks and processes we use. ITIL (the IT Infrastructure Library) is one of the most widely established approaches to IT Service Management, which we use alongside ISO 9001:2008 best practices as audited by the BSI. Nigel ensures we always deliver quality service, by measuring and improving every aspect of what we do.
Additionally, Nigel manages two of our key customer accounts EDF Energy and The Crown Office & Procurator Fiscal.
He can often be found travelling the breadth of the UK with his love of motorcycles.
Nigel recommends reading...
Business Continuity to keep your operations going after a disaster
Your ability to plan for & mitigate the risks of disaster is critical to ma...
Our quality management system is at the heart of our business and influences all aspects of what we do. We’re delighted to have had our commitment to ISO 9001 rewarded with not just our 2015 certificate but with the 20-year recognition too.
Read the full article: Celebrating 20 Years' Dedication to Quality