MiContact Center Campaign Manager

Automating & enhancing outbound call operations

  • MiContact Center Campaign Manager
MiContact Center Campaign Manager

Campaign Manager

MiContact Center Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialing team.

Using your existing MiVoice Office 250 telephone system hardware and the Mitel Phone Manager Client, users can log into Campaign Manager to be presented with outbound calls automatically. Contact strategy, dialling pace and campaign assignment are dictated by the system supervisor(s) not the user via the browser user interface.

Get a Quote
Campaign Manager at a glance
Multiple Number Dialing & Time Windows

Multiple Number Dialing & Time Windows

In order to increase the probability of making contact with decision makers, each contact record added to a campaign permits up to three telephone numbers to be stored. These numbers will be dialled in order or according to configurable time windows (Home, Work, Mobile etc.)

Leaving automated Voicemail Messages

Leaving automated Voicemail Messages

When presented with a contact’s voicemail or answerphone, the system can be configured to leave an automated message to notify the contact who has called them using Call Routing Announcements on the MiVoice Office 250.

Barred Number Management & Campaign Cleaning

Barred Number Management & Campaign Cleaning

It is important to be aware of people who have requested ‘Do Not Call’ especially in the context of government regulations. Barred Numbers can be managed within the Campaign Manager solution and campaign data can be automatically cleaned.

Shift Patterns and Recycling calls

Shift Patterns and Recycling calls

The system can be configured to reflect the shift patterns in your organization and No Answers and Answering Machine dispositions can be configured to recycle a call to a specified later shift. This technique creates an ‘offset’ for the recycled call that breaks up the patterns for when the called party is typically unavailable and thus increases the probability of connecting to a decision maker next time.

Real-Time & Historical Reporting

Real-Time & Historical Reporting

To manage and track the success of campaigns both real-time and historical reporting are possible by integrating to the powerful MiContact Center Office (CSM) management information software. This integration is augmented by a range of campaign specific reports via the browser user interface that provide supervisors with a real-time dashboard to manage staff and data.

Advanced Outbound Progressive Dialing

Ready to talk to us about the MiContact Center Campaign Manager?

Order now

Useful Downloads

Upgrading a Housing Association Phone System - MTHA

Upgrading a Housing Association Phone System

Download the case study to see how MTHA benefited from our award winning engineering experience in delivering & maintaining telecoms and IT infrastructures.

Download
MiContact Center Office Brochure

MiContact Center Office Brochure

MiContact Center Office is an entry-level contact center solution for small and medium-sized businesses that need to share calls amongst a team.

Download
Why Choose PSU for Mitel

Why Choose PSU for Mitel

Top Ten Reasons to choose PSU for Mitel - Covering our expertise around Supply, Consultancy, Installation and Maintenance.

Download

Enquire Now

Contact us

Call us

Contact a member of our team

We provide Business Technology solutions across the UK. Please call us on our national freephone number to speak with our experts who will be delighted to assist you.

0800 652 4888

Email us

Contact a member of our team

We provide Business Technology solutions across the UK and will be delighted to assist you.

info@psu.co.uk