Measuring customer satisfaction for continual improvement
Serious about service quality
Customer satisfaction is very important to us and we use the feedback we receive to measure and improve every aspect of what we do.
We are proud of our excellent Customer Satisfaction results, but are always looking to improve. It's why we ask all customers who contact our Service Desk to complete the Customer Satisfaction Survey that they receive when their issue has been resolved.
How does PSU measure customer feedback?
PSU Technology Group measures customer satisfaction in a similar way to the industry standard NetPromoter Score, or NPS® metric, which is designed to hold companies and employees accountable for how they treat customers. Its simplicity enables employees at all levels to engage with customer satisfaction, as it delivers real-time information which they can act upon to improve service and achieve results.
Our current 2017 score*
Compare that to some of the 2015/6 scores of big well known brands, (Apple +41, EE -11, O2 7 and Sky -5) and you can see why we're proud of the feedback we get on our service.