SLA performance

SLA performance

How we performed against our Service Level Agreements

SLA performance

How we performed against our SLAs

Our Service Level Agreements (SLAs) are how customers know we will respond and fix issues in the promised times. We provide individual reports to make sure they know how we’ve delivered our service to them.

Our Service Desk and Engineers all work hard to ensure that our SLAs are maintained and our customers are satisfied.

In 2016 we performed at an average of 97% against our SLAs for all our customers across IT, Telecoms and Connectivity.

2016 SLA Performance (%)
99
96
96
97
99
94
95
95
96
99
100
99

Measuring our SLA performance means that not only do our customers know how well we’re working for them, but also allows us to identify where we need to improve processes if things haven’t gone so well.

Talk to us about getting our Service working for you

Contact us

Call us

Contact a member of our team

We provide Business Technology solutions across the UK. Please call us on our national freephone number to speak with our experts who will be delighted to assist you.

0800 652 4888

Email us

Contact a member of our team

We provide Business Technology solutions across the UK and will be delighted to assist you.

info@psu.co.uk