Industrial Cleaning & Hygiene
Mitel Maintenance
Call Recorder
Problem Solving
Call Recording Failure

Call Recording Failure

Wightman & Parrish were left unable to record customer calls crucial to maintaining their unparalleled service, when their call recorder stopped working following a third party upgrade.

Quality Control is Paramount

Quality Control is Paramount

With their most effective tool for monitoring customer conversations and training new staff no longer available, the problem threatened to undermine the distributor’s strong service reputation.

The PSU Difference

The PSU Difference

Discover how critical our investigative processes & support expertise was to getting their equipment working and the company back optimising the quality controls they rely on to deliver great service.

Get your copy of the case study

Case Study - Wightman & Parrish

Mitel Support Case Study - Wightman & Parrish

Discover how our investigative processes and support expertise were the difference in getting Wightman & Parrish’s call recorder working again.


Wightman & Parrish

With more than 5000 products, Wightman & Parrish (W&P) is a leading UK distributor that supplies over 4000 customers across many sectors including Care & Education. 

Visit the Wightman & Parrish Ltd website

Contact us

We'll process your information to provide the requested service and keep you up-to-date with with relevant products & services under legitimate interests. Our privacy policy details how we use & retain your data.

Email us

Contact a member of our team

We provide Business Technology solutions across the UK and will be delighted to assist you.