Charity at the heart of customer satisfaction

Thank you to everyone who has completed our feedback surveys. We appreciate every piece of feedback - good or bad - as it’s vital to our mission to deliver high quality service in every interaction.

There’s been a charitable trend to 2019’s survey prize winners so far. Our first quarterly winner, Rapidrop’s Kevin Wheeler, has donated his iPad prize to a staff raffle to raise money for charity.

Essex & Herts Air Ambulance have also benefited, with David Ardley of Ringway Jacobs choosing a charity donation as his prize.

Other prize winners include staff from recruitment company Travail, and Square One Signs & Graphics – congratulations all.

In many ways, everyone who’s completed our feedback surveys is a winner – thanks to your feedback, we’ve recently made improvements to how we manage and monitor our service tickets, in order to reduce our MTTR (mean time to repair), which should see all customers benefit.

For free entry into our regular prize draws, simply complete the quick feedback questionnaires sent to you following the closure of a service ticket.

About Rapidrop Global Ltd

Rapidrop are a fully certified British manufacturer of sprinkler heads and fire protection equipment. The company has been selected as trusted supplier of sprinklers and fire suppression systems to thousands of projects across hundreds of cities worldwide.

Visit the Rapidrop Global Ltd website

Ringway Jacobs

A fully integrated highway services provider, its extensive range of services includes asset and network management, maintenance and improvement schemes and planning, design and procurement advice.

Visit the Ringway Jacobs Ltd website

About Travail Employment Group

Travail Employment Group is a well established network of company-owned and franchised recruitment agencies with 27 branches in prime locations across England and Wales. They supply temporary, contract and permanent staff across the UK, with their consultants operating across a variety of sectors including Clerical, Accounts and Sales, Industrial unskilled labour, Industrial skilled (including "blue collar"), Catering, Driving, Technical, Education, Executive and the professions.  

Visit the Travail Employment Group website

About Square One Signs & Graphics

Square One Signs & Graphics are one of the UK’s leading sign manufacturers. Offering an industry standard service of sign design, production, and installation, their range of signs includes LED, VMS, and more traditional permanent and temporary road signs.

Visit the Square One Signs & Graphics website

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