Despite the challenges of the year so far, 2020 has seen customer satisfaction remain consistently high for PSU.
We use Net Promoter Score to measure our customer satisfaction, which gives a score ranging from -100 to +100. In May this year we were proud to achieve +94, and June followed up with an equally impressive +87.
Once again great service and helpful support team willing to go that extra mile to help resolve our issue. Quick to resolve the issue and great communication to keep us updated with what's happening.Rapidrop Global Ltd
PSU resolved this issue very quickly, excellent customer service, especially at a time when the pressure is on and the team are in demand.Travail
A look at the first 6 months
Our average NPS score for the first half of 2020 is +83, compared to 2019’s overall score of +70. This comes despite the fact that Q2 of 2020 was spent with PSU’s entire staff working from home due to the COVID-19 situation.
The service I requested was dealt with so quickly and efficiently and now any calls to our main office can be forwarded to my mobile so that I can deal with all phone enquiries. Excellent service.Ringway Jacobs
The fact that 2020’s customer satisfaction has so far outperformed even last year’s excellent score shows the dedication of our staff to delivering quality service, whether they are working in the office or remotely.
The Tech Support guys at PSU are brilliant.Accent Marketing