We are fully committed to continually improving our levels of customer service and support.
So it is with great pride that we congratulate the latest members of our staff who have passed ITIL exams - qualifications recognised as the industry benchmark in the training of IT service desk professionals.
Customer service is so important to us, which is why ITIL is reflected in everything we do. We continually scrutinise our internal processes and gather client feedback, as this allows us to measure and improve every aspect of what we do, as we strive to deliver even higher levels of service and support for our customers.Nigel Davies - Technical Director - IT Services at PSU Technology Group Ltd
The staff that have passed their ITIL V3 Foundation courses are the latest in a long line of PSU employees to have attained ITIL qualifications. The (ITIL) Information Technology Infrastructure Library set of best practices are currently the IT Service industry’s most effective guidelines and a standard that we have incorporated across all areas of our business. The value of ITIL has never been more important, as demand for IT Managed Services grows and service delivery becomes just as critical as the technology used.