Published: 15 April 2020
Congratulations to 2nd Line Engineer Lawrence on passing his Infrastructure Technician apprenticeship with Distinction!
Having originally joined us as an apprentice two and a half years ago, he completed his Level 3 apprenticeship through Arch Apprenticeships last month.
In testament to his hard work, he recently successfully applied for a promotion from our Service Desk to our Network Operations Centre, where he now provides 2nd Line support to our customers.
On top of this, he’s helped train new 1st Line Engineers joining our Service Desk, passing on his knowledge and experience of our systems and processes.
Customer feedback on Lawrence's service
Lawrence was fantastic - helped, explained and sorted my problem out with a bit of banter and humour too!!Ringway Jacobs
Very satisfactory resolution, speedy checks and good replies.National Crash Repair Centre, Accident Repair Centre Walsall
My query was dealt with in a professional way and the problem was resolved quickly.Travail