Unified Communications (UC) have removed the barrier between the desk phone, PBX telephone system and PC.
UC platforms, such as Microsoft Skype for Business (formerly known as Lync), have already integrated real-time text, audio and video communications into a single intuitive client. With Mitel Skype integration users can add their phone system and the richness quality of Mitel’s voice capabilities.
Mitel's MiVoice for Skype for Business application enables MiVoice Business (previously Mitel 3300) phone system users to unify their desk phone into their UC environment and experience virtually seamless communications.
Mitel Skype for business - The Integrated solution
Skype for Business provides a wide choice of communication channels including IM, audio, video and web conferencing. Integrating Skype with Mitel phone systems, Mitel has given MiVoice Business system users greater flexibility to manage their communications.
With everything accessible and manageable from a single screen, it’s easier to direct calls, set out of offices, or view the availability of other colleagues.
Mitel’s MiVoice for Skype for Business brings phone system features like voice call control and mobility into the Microsoft Skype for Business interface to deliver:
- Greater device flexibility – users can control their Mitel desk phones or mobiles, or move calls between devices from anywhere with their Skype for Business mobile or desktop client
- Strengthened presence – it’s possible to see if another contact is already making a call on their desk phone
- A smoother move from IM to a call – it’s quick & simple to convert IM conversations into a voice or conference call
- Single number reach – as multiple devices can be easily pre-programmed to ring simultaneously on receiving incoming calls, so mobile staff are reachable from anywhere
Familiar – Microsoft Skype for Business & Office interface
The Mitel Skype for Business platform is extremely quick and simple to use, thanks to seamless integration between MiVoice and the Skype for Business Windows user interface. With easy access to Microsoft Office and web browser applications, it’s simple to initiate calls from contact details held in Outlook, Excel or Word or from a number on a web page.
Simple & cost efficient to deploy
Mitel Skype for Business is easy to deploy, as Mitel’s Freedom architecture allows it run in an on-premise, cloud or hybrid environment. And its compatibility with earlier Lync versions means Lync 2013 & 2010 client users can also use MiVoice for Skype for Business.
Extremely cost efficient. MiVoice for Skype for Business is currently one of the lowest TCO voice solutions available for Skype for Business UC environments.
With desk phone fully integrated into their unified communications environment, Mitel Skype for Business users benefit from the complete voice, communications and collaboration experience. This helps them to optimise the effectiveness of every process and workflow.
As experts with proven experience in deploying and managing collaborative solutions, we can help you to work better together and generate the productivity & efficiencies your business needs.