Why you need Mitel Software Assurance.
- You could be missing out on the latest feature capabilities – Mitel updates its product software regularly, giving you more tools to enhance your communications and business processes. So you can improve the service you deliver to your customers.
- Your Mitel phone system no longer works in isolation – to be effective, it needs to integrate with other business systems.
- Your Mitel Maintenance contract doesn’t always cover other areas such as 3rd party software integration.
What is Mitel Software Assurance?
Mitel Software Assurance is a complement to your Mitel Maintenance support contract. It ensures your phone system is always fully updated with the most current software updates & releases.
Stay Current. Reduce Risk. Be Proactive.
It’s simple with Mitel Software Assurance
Update to the latest software releases – new features that increase functionality, improve integration & reduce vulnerabilities help maximise the business value of your phone system. Enabling you to drive communication & process improvements throughout your business.
Address system issues – with support from Mitel’s product development experts. The team identifies and isolates faults at the design/code level, whenever they suspect product defects. Recommendations including configuration modification and bug fix (patches) can be automatically applied to your system configuration, to reduce risks and keep you working.
Unrestricted access to ‘4th line’ Mitel software engineers – as well as support from PSU, you have access to Mitel’s Technical support team, providing the additional support you need in driving more critical issues to resolution.
Proactively identify & resolve faults – Active troubleshooting with the Fault & Performance Management app. This can allow early identification and resolution of issues, so your phone system continues to work & integrate effectively with other systems. With monthly reporting and a real time portal, you’d be able to view your system performance in a format and timeframe that suits you. Our coverage options which range from normal business hours (8 hours x 5 days a week) to continuous (24 hours x 7 days a week), means you’ll always have the support cover your business needs.