For Jetset, quality customer care begins with a solid performing telephone system.
So having been impressed with the quality of Mitel Support from our service desk & phone system engineers, the company’s IT Manager, James Serjeant felt inspired to let us know. He filled out one of our Customer Satisfaction Surveys to feedback about the service he received.
And James has just become the latest lucky winner of a new iPad in our Quarterly Prize Draw. Account Manager, David Ramage visited Jetset to present James with his prize.
In his feedback, James praised the consistency of our engineering teams.
The great thing about PSU, is the reliability of their support. All their engineers demonstrate a thorough understanding & experience of the solutions they provide and a constant level of skill. It’s something other suppliers cannot match. Even those who are much larger.
Jetset’s parent company Cresta World Travel Ltd is one of the UK’s leading independent travel companies, renowned for offering some of the best tailor made holidays & travel deals. But it’s their ability to deliver quality service to customers that’s key to the Group’s ongoing success. Having looked after their Mitel phone systems since 2010, our service support and expertise have been critical in helping them maintain their great reputation for customer care.
In such a highly competitive sector as the travel industry, consistency of support is vital to communications. Downtime is not an option, particularly during the first few months of the year which are typically the peak periods for booking holidays.
Our reliability is why Cresta World Travel have chosen us again & again - we’re their number one for telecoms support.