New Calling experience announced on Microsoft Teams

Published: 11 December 2020

Use of the Calling function in Teams has increased rapidly over the past few months.

In response, Microsoft have announced a whole range of new features to offer a new Calling experience to users.

Enhanced Calls app

The Calls app is streamlining features to bring the dial pad, contacts, call history, voicemail and settings all into one location, making it easier to use.

Call recording

Call recordings will be able to be saved in OneDrive and SharePoint, giving quicker access to transcripts, greater storage, and making it easier to share recordings with external guests.

Transferring and merging calls

Rolling out from early 2021, you’ll be able to transfer calls between mobile and desktop, shifting calls easily between endpoints with a simple interface. And already available, you can merge multiple one-to-one calls together to combine conversations.

Spam identification and reverse number look-up

Teams will identify potential spam calls to help reduce disruption while you’re working, and will also help prevent outgoing calls from being rejected by external recipients. On top of this, the new reverse number look-up feature will enable you to see the name of the caller, both at the time they’re calling and also in your activity feed and voicemail, helping you to identify important calls.

CarPlay support

CarPlay will enable you to use your car’s in-built controls to operate Teams Calling, including using Siri to place and answer calls.

Low-data mode

From early 2021, you will be able to adjust your Teams settings to set a data limit for video calls, depending on network availability. This cap will help you preserve data and also help when you’re in locations with limited network connectivity.

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