News Round-Up 2 Aug 2019

Welcome to the weekly news round-up from our marketing team, featuring highlights from inside our business and the broader industry. 

Industry news

WannaCry hero avoids jail

Marcus Hutchins, the British hacker who stopped the 2017 WannaCry attack, has avoided prison in the USA over malware that he created when he was a teenager. The judge acknowledged that he’d obviously turned into one of the good guys since then, so saw no value in jailing him. 

Giffgaff fined £1.4m

Giffgaff has been fined £1.4m for overcharging customers due to a big fat fail in its billing process. Customers buying pre-paid bundles from their credit weren’t having them applied to their accounts fast enough, meaning they continued to be charged for their phone usage in the meantime – effectively charging them twice. Needless to say, Ofcom were not impressed.

Russia blocks OneWeb satellite request

Russia remains the thorn in the side of global internet network OneWeb. Having initially blocked OneWeb from offering services in the country back in 2017, Russia has once again denied OneWeb access to requested radio frequencies this week. Meanwhile, a quarter of Russia’s population still lacks internet access.

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Service desk news

The service desk team have liaised with BT to resolve a number of BT line faults this week, and have also helped out a customer who wanted to whitelist important emails to prevent them from being filtered into their Junk folder.

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