News Round-Up 21 June 2019

Welcome to the weekly news round-up from our marketing team, featuring highlights from inside our business and the broader industry. 

Industry news

Florida cyber-attack

First up this week, Florida town Riviera Beach has been the latest victim of a cyber-attack on local government systems. The ransomware attack, which was triggered when an employee clicked a link in an email, has resulted in the town paying $600,000 to the hackers to regain access to their systems. 

Samsung smart TVs need virus scans

In other cyber security news, owners of Samsung smart TVs have been told to regularly scan them for viruses, though the company has denied that this advice is in response to a specific threat. Whether it's a good idea to make it entirely the customers' responsibility to remember to do this remains to be seen...

Facebook and Huawei news

As always, Facebook have continued to raise industry eyebrows this week, as they announced their intention to launch a cryptocurrency, Libra, which has triggered all the expected concerns. Never ones to be left out of weekly drama, Huawei have predicted this year's revenue to drop by around $4bn compared to last year, as a result of the US sanctions.

New Li-Fi lights announced

Signify (the company behind Philips Hue smart lights) have announced a new range of Li-Fi lights. “Trulifi” lights, aimed at businesses, will be capable of transmitting data at a rate of 150 Mbps via light waves. This technology has been around for several years but previously failed to take off due to factors such as the signal getting blocked if the receiver is in shadow, and other such minor concerns… So it'll be interesting to see how the new Trulifi range fares when it is launched.

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Service desk news

The service desk helped a customer who needed a number of files urgently restored this week, as well as fixing laptop audio issues for another customer, restoring their ability to use it for conference calls and video playback. Connectivity was restored to another customer thanks to the team's work in liaising with the service provider to get the router configuration changed, and also identifying and dealing with a line issue at the same site.

Meanwhile, our 3rd line team have been working on domain and firmware upgrades for customers, and have also been running analytics reports and testing a new profile redirection tool.

Lawrence's exam success

Congratulations to Lawrence who passed his exams for the BCS Level 3 Awards in Networking Architecture and Coding & Logic. Lawrence has worked on our Service Desk since 2017 and has shown real commitment to personal development and adding to his expertise to better support our customers.

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