Keep your contact centre compliant with the new outbound dialling changes.

New Outbound Dialling Rules Could Cost You £Millions

Businesses need to check their outbound call operations now, or risk huge fines when new rules on UK based Outbound Dialling come into force on the 1st March 2017.

Following Ofcom’s announcement last December, any firm unfamiliar with the updated regulations relating to the Persistent Misuse of Electronic Communications Networks, could face penalties of up to £2 million.

The changes will help tackle the growing menace of nuisance calls. But it’s now critical to check you’re safely within the new rules on silent and abandoned calls.

For many years we’ve been supporting & advising businesses with call centres of all types & sizes. Whatever sector you work in, or whether you’re running a fully outbound or blended call centre, we’ve got the proven experience & expertise to help keep your operations compliant.

Mitel solutions to promote responsible Outbound Dialling

Our Mitel solutions make it easier to conform to the new dialling changes.

By improving users’ ability to track and control their dialling behaviour, our MiContact Center Campaign Manager solution helps prevent silent or dropped calls.

Your account manager can help if you have any questions, or you would like to check how your current contact centre set up meets the impending changes.

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