Published: 16 October 2020
The results are in, and our Net Promoter Score for the last quarter is +81.
NPS measures customer satisfaction, and is scored on a scale from -100 to +100. A score of +81 therefore places very highly within the “excellent” category.
On top of this, our customers have continued to give us consistently high scores for our speed, service and ticket resolution, along with great feedback for our team.
Perfect 10/10 from PSU. I could not be more delighted.Millitec Food Systems
Once again great service and helpful support team willing to go that extra mile to help resolve our issue. Thanks.Rapidrop Global
Really happy with the handling of this issue, potentially a very big issue that fortunately was stopped before anything nasty happened. Very professionally done!Adata
Excellent support and attention. Extremely prompt and professional.Corporate Solutions Logistics
Had a problem with 1 PC not connecting to our network, the response I got was fantastic and the issue was resolved within 10 minutes.Herts CCTV Partnership