NOC/Support Engineer

NOC/Support Engineer

Based in Cheltenham

How to apply

Salary: £25K+ DOE Type: Permanent

You’ll provide a service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution.

The Company

At PSU Technology Group, you’ll be working for an industry leader, with exposure to a diverse range of technologies.  You’ll be part of a team who design, implement and maintain large scale bespoke solutions to customers across the UK, and who rely on PSU to help them use the power of technology to achieve their ambition in this digital era.

We have talented individuals, great teams, a fantastic culture and we also have fun at work!

Applicants must hold a full UK driving licence.

The successful candidate must, by the start of their employment, have permission to work in the UK.

Want to be part of our team?

Are you looking for the next step in your career? Do you enjoy a challenge?  Do you have an ambition for innovation? If you want to make a difference, read on.

You’ll provide a service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Service Operations Manager, this role is a combination of on-going proactive monitoring and maintenance as well as business as usual 2nd Line support.

What you'll be doing

2nd Line Support

  • Ensuring operational and service excellence is delivered and maintained
  • Identifying, troubleshooting, and resolving network, application and performance issues on site and remotely
  • Acting as an escalation point for 1st Line engineers
  • Providing operational assistance to all areas of Network Operations
  • Following ITIL processes and procedures
  • Contributing to policies, processes and procedures
  • Participating in the on-call rota

Resolution of incidents and requests

  • Investigating assigned 2nd Line calls to identify the root cause of incidents and problems
  • Taking ownership for managing incidents through to resolution within SLAs and coordinating support from vendors where necessary

Monitoring Managed Services

  • Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks, and identification of activities that present risk to live networks
  • Ensuring Managed Service clients are fully protected through the services that we provide. I.E Anti-virus, Backups and Patching

What would make you a good fit for this role?

  • Organised with the ability to juggle multiple incidents and requests at one time
  • The ability to proactively manage and administer the PSU Hosted and client on premise solutions
  • Previous exposure of monitoring solutions and how to diagnose the data they produce, for e.g. SolarWinds or PRTG
  • Able to assess faults, prioritise, respond and escalate accordingly
  • Previous knowledge or interaction with Anti-Virus, backup and patching solutions in a managed environment
  • Previous use of Firewall/Router platforms, such as Fortinet, SonicWALL and Draytek
  • A good working knowledge of virtualization core technologies such as Vmware and HyperV
  • Proficient in Microsoft systems including MS Exchange and Active Directory
  • Capable of understanding Network concepts such as IP sub-netting, routing, WAN and LAN
  • Excellent problem solving and listening skills
  • Strong troubleshooting skills
  • A demonstrable working knowledge and understanding of Service Operations and Service Management processes
  • Highly motivated, self-starter with a positive attitude
  • Ability to work as an individual or in a group

Benefits

Join our expanding team and accelerate your career with PSU Technology Group today.

  • Salary £25K+ DOE
  • Pension scheme
  • Group Life Assurance
  • Corporate Eyecare
  • Childcare Vouchers
  • 22 days paid holiday (incremental with service) plus Bank Holidays
  • A relaxed, fun, but busy environment
  • Supported training and development to suit your needs
  • Free weekly fruit delivery
  • Birthday off
  • Team and social events
  • A great staff breakout area including: pool/snooker table, dartboard, games, TV, radio, and relaxing lounge area

How to Apply

If you would like to apply for a role with PSU, please download the application form and submit it, together with a covering letter and a copy of your CV, to: recruitment@psu.co.uk, or via post to:

The HR Department
PSU Technology Group

1 Manchester Park
Tewkesbury Road
Cheltenham
GL51 9EJ

Useful Downloads

PSU's Expertise
Company Overview
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30 Years of Expertise at Work
30 Years of Expertise at Work
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Contact a member of our team

We provide Business Technology solutions across the UK and will be delighted to assist you.

info@psu.co.uk