Mitel MiContact Center Lync / Sykpe
MiContact Center Lync
For Lync users, seamlessly integrate with your Microsoft desktop and back-office solutions.
- Familiar interface
- Lower Call Handling Times
- 1st Time resolution tools
- More time
MiContact Center Lync at a glance
Enhanced Call ManagementPeak calls can be managed with improved technology features that allow you to extend your contact centre operations to remotely located or mobile staff
Real-time ReportingCreate real-time and historical call reporting. MiContact Center enables you to keep track of what is happening at any given time.
Customer FocusedAssess how many people called into your organisation over any time period, so you can review and adjust your business hours to best suit the needs of your customers.
Control CostsClosely monitor and control call costs, giving you a more comprehensive picture about your expenditure patterns in terms of amounts and areas where it is being spent.
Mitel MiContact - A Day in the Life
MiContact Center Office Brochure
MiContact Center Office is an entry-level contact center solution for small and medium-sized businesses that need to share calls amongst a team.Download
Why Choose PSU for Mitel
Top Ten Reasons to choose PSU for Mitel - Covering our expertise around Supply, Consultancy, Installation and Maintenance.Download
Upgrading a Housing Association Phone System
Download the case study to see how MTHA benefited from our award winning engineering experience in delivering & maintaining telecoms and IT infrastructures.Download