Mitel MiContact Center Lync / Sykpe

MiContact Center Lync

For Lync users, seamlessly integrate with your Microsoft desktop and back-office solutions.

Familiar interface
Lower Call Handling Times
1st Time resolution tools
More time

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At a Glance

MiContact Center Lync at a glance

Enhanced Call Management

Peak calls can be managed with improved technology features that allow you to extend your contact centre operations to remotely located or mobile staff

Real-time Reporting

Create real-time and historical call reporting. MiContact Center enables you to keep track of what is happening at any given time.

Customer Focused

Assess how many people called into your organisation over any time period, so you can review and adjust your business hours to best suit the needs of your customers.

Control Costs

Closely monitor and control call costs, giving you a more comprehensive picture about your expenditure patterns in terms of amounts and areas where it is being spent.

Mitel MiContact - A Day in the Life

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Useful Downloads

MiContact Center Office Brochure

MiContact Center Office is an entry-level contact center solution for small and medium-sized businesses that need to share calls amongst a team.

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Upgrading a Housing Association Phone System

Download the case study to see how MTHA benefited from our award winning engineering experience in delivering & maintaining telecoms and IT infrastructures.

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