Customer Satisfaction

Customer Satisfaction

We ask "How likely is it that you recommend PSU to a friend or colleague?"

Customer Satisfaction

Measuring customer satisfaction for continual improvement

Serious about service quality

Customer satisfaction is very important to us and we use the feedback we receive to measure and improve every aspect of what we do.

We are proud of our excellent Customer Satisfaction results, but are always looking to improve. It's why we ask all customers who contact our Service Desk to complete the Customer Satisfaction Survey that they receive when their issue has been resolved.

How does PSU measure customer feedback?

PSU Technology Group measures customer satisfaction in a similar way to the industry standard NetPromoter Score, or NPS® metric, which is designed to hold companies and employees accountable for how they treat customers. Its simplicity enables employees at all levels to engage with customer satisfaction, as it delivers real-time information which they can act upon to improve service and achieve results.

Our current score*

Compare that to some of the 2017 scores of big well known brands (Microsoft +34 and Dell +24) and you can see why we're proud of the feedback we get on our service.

Promoters are loyal enthusiasts.

Passives are satisfied but unenthusiastic customers.

Detractors are unhappy customers.

Contact us

We'll process your information to provide the requested service and keep you up-to-date with with relevant products & services under legitimate interests. Our privacy policy details how we use & retain your data.

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Contact a member of our team

We provide Business Technology solutions across the UK and will be delighted to assist you.