Service Desk

Service Desk

Your first port of call

Service Desk

The heart of our company keeping your business working

When you need to report an incident or log a request, PSU’s dedicated Service Desk personnel are your first port of call.

Operating within clear and monitored Service Level Agreements, they work with our 1st, 2nd and 3rd Line engineers to keep your business working efficiently.

The Service Desk will handle, log and route all your technical support issues and requests. They will assign an engineer to resolve them within your SLA.

We constantly monitor, manage and report on our performance against SLAs to ensure the core of our business is always providing the highest standards of support.

We’re recognised as having some of the best customer service in the UK for our industry, as previous winners at the Comms National Awards.

With our highly trained support team, adherence to ISO 9001:2015 and ITIL best practices, you can rest assured that you’ll always receive excellent service.

Contact Us

Existing Customer?

Our teams at our national call centre are here to help with faults and user changes.

0333 043 4060

Want to experience our Service for your Business?

Speak to our Sales teams.

0800 652 4888

Get our award winning service for your business

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Contact us

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Contact a member of our team

We provide Business Technology solutions across the UK and will be delighted to assist you.