SLA performance
How we performed against our SLAs
Our Service Level Agreements (SLAs) are how customers know we will respond and fix issues in the promised times. We provide individual reports to make sure they know how we’ve delivered our service to them.
Our Service Desk and Engineers all work hard to ensure that our SLAs are maintained and our customers are satisfied.
In 2018 we performed at an average of 97% against our SLAs for all our customers across IT, Telecoms and Connectivity.
2018 SLA Performance (%)
Measuring our SLA performance means that not only do our customers know how well we’re working for them, but also allows us to identify where we need to improve processes if things haven’t gone so well.