Sometimes a reset of your mobile's network settings is needed. Here's instructions to help.
- Go to Settings.
- Go to Backup & reset*
- Now tap on the “Network settings reset” option.
- Hit the “Reset Settings” button.
- You will be given another warning, hit the “Reset Settings” button again.
*The menu layout may differ between phones. An alternative method to find the setting is to enter the settings > Click the search icon at the top of the screen > search for network settings reset.
- Select Settings
- Select General
- Select Reset
- Select Reset Network Settings