Sometimes a reset of your mobile's network settings is needed. Here's instructions to help.

Android

  • Go to Settings.
  • Go to Backup & reset*
  • Now tap on the “Network settings reset” option.
  • Hit the “Reset Settings” button.
  • You will be given another warning, hit the “Reset Settings” button again.

*The menu layout may differ between phones. An alternative method to find the setting is to enter the settings > Click the search icon at the top of the screen > search for network settings reset.

Apple

  • Select Settings
  • Select General
  • Select Reset
  • Select Reset Network Settings

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